FAQ’s
Q. Do I need to send advance for the work?
Yes. We create unique tailor-made designs for you as per your needs. We understand your requirements deeply and then start working on its idea. We specifically work for our clients on individual basis. Once you pay advance then after we would proceed on your design.
Are there any separate, extra, or hidden, charges?
We do not believe in disappointing anybody with any form of hidden cost. It is our policy to be transparent with our clients with all costs itemized prior to the start of any project. You are notified about extra charges for any change or revision in our packages. Work would progress once you have agreed to any change.
How long does it take for a design to be completed?
Project duration for all types of designs are specifically mentioned in our packages. A typical project can take a little more as 24 hours or depends on the type of project or design requirements.
What is the client’s involvement in the design process?
As an agency, we listen to our clients from the start. We encourage the client to bring in any samples, color combinations/swatches, and ideas they may have to help us get an idea of style before starting to work with new clients. During the design process, the client is asked to approve certain colors and fonts before work continues. Once the design project is ready for print, we will submit a final proof for the customer’s approval before submitting to production. Once a job is in production, the job cannot be cancelled. At the conclusion of a project, the client may request for the artwork in various formats if payment was made for design services.
In which format will I receive final output file?
1. For Digital circulation JPG or PNG
2. For Print Media Print ready PDF.
3. For Banner, Poster, Hoarding, etc Hi-Res JPG.
Do you do printing?
We do not have printing facility. But yeah, we have associates who can help you with same.
I need something designed Tomorrow, can you help me?
We can usually accommodate your rush job depending on how tight our designing schedule is; however, a rush fee may be added. Call us to find out more about getting work done on priority basis.
Do I get refund for advance payment?
No, as we create custom made designs as per the brief given by you. We work as per the package selected by you and provide best unique options with Unlimited Free Revisions till project duration. So there seems no scope for refund.
Validity of project?
The validity of Project remains for 30 days once the order placed / advance given, post 30 days it would count as a new project. (Every start point has an endpoint, we too have to define endpoint)
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